Last updated: October 16, 2026
This policy explains how returns, exchanges and refunds work for orders placed at dedcryto.com. If you have any questions, email contactus@dedcryto.com or call (888) 344-4587.
Return window
You can return most items within 30 days of the delivery date. To be eligible, the item must be unused, unworn, unwashed, in the same condition you received it, and in its original packaging with any tags attached.
Items that cannot be returned
- Cosmetics, skincare, hair care products and essential oils that have been opened, used or have a broken seal (for hygiene and safety reasons)
- Intimate or sanitary items
- Gift cards
- Items marked “Final sale” on the product page
These exclusions do not apply if the item arrived damaged, defective or was not the item you ordered. See “Damaged, defective or wrong items” below.
How to start a return
- Email contactus@dedcryto.com within 30 days of delivery with your order number and the item(s) you want to return.
- We will reply within 2 business days with your return authorization and instructions.
- Pack the item securely and ship it to the return address we provide. Please do not send items back without a return authorization, and do not send them to the manufacturer.
Return shipping costs
For returns of items you changed your mind about, the customer is responsible for the cost of return shipping. Return shipping costs are not refunded. We recommend using a trackable shipping service, because we cannot issue a refund for a return we never receive.
If the return is due to our error (the item arrived damaged, defective or was the wrong item), we cover the return shipping cost.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days of receiving the return. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Original shipping charges are not refundable. Because standard shipping is free on all orders, in most cases this means you receive the full item price back.
A partial refund may be issued for items that are returned used, damaged, or missing parts for reasons not due to our error.
Exchanges
We exchange items that arrive damaged or defective for the same item. If you want a different size or color, return the original item for a refund and place a new order.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email contactus@dedcryto.com within 30 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.
Late or missing refunds
If you have not received an approved refund after 10 business days, check with your bank or card issuer first, then contact us at contactus@dedcryto.com and we will help.
Contact
Dedcryto
12240 SW 184th Street, Miami, FL 33177, United States
Email: contactus@dedcryto.com
Phone: (888) 344-4587
See also our Shipping Policy and Terms of Service.